Shipping Policy

Thank you for choosing Maison Syknos!
We are committed to providing you with a smooth and reliable shopping experience. Please take a moment to review our shipping policy.

1) Order Processing :
All orders are processed within 1 to 2 business days.
Orders placed during weekends or public holidays will be processed on the next business day.

2) Delivery Rates :
We offer competitive delivery rates based on the weight and destination of your order.
Shipping costs will be calculated at checkout before you finalize your purchase.

3) Delivery Methods :
We currently offer standard and expedited shipping options.
Standard delivery usually takes 4 business days, while expedited delivery takes 8 business days.

4) Order Tracking :
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order by visiting our order tracking page and entering your tracking number.

5) International Shipping :
We offer international delivery to certain countries.
Shipping rates and delivery times may vary. Please check the shipping options during checkout.

6) Customs and Customs Duties :
International orders may be subject to customs duties and taxes imposed by the destination country.
The recipient is responsible for all additional costs incurred.

7) Delivery Problems :
In the rare event that a delivery problem occurs, please contact our customer service department by email at contact@maisonsyknos.com.
We are committed to resolving any issues quickly to ensure your satisfaction.

8) Accuracy of the Address :
It is the customer's responsibility to provide accurate delivery information.
Please carefully check your delivery address before finalizing your purchase.

9) Delivery Delays :
In the event of an unforeseen delay, we will inform you promptly and provide you with updates on the status of your order.

10) Returns and Refunds :
Please see our return policy for more information on returns and refunds.

If you have any questions or concerns regarding our delivery policy, please do not hesitate to contact our customer service team at contact@maisonsyknos.com.

Thank you for choosing our brand!