FAQs
What are the delivery times?
Standard shipping time is generally 3 to 5 business days for domestic orders. Please note that shipping times may vary depending on your location and any potential shipping delays.
Do you ship abroad (outside the EU)?
Yes, we offer international shipping. International orders are generally delivered within 7 to 14 business days, depending on the destination and customs processing times.
How can I track my order?
You can easily track your order using the tracking number provided in your shipping confirmation email. Simply click on the tracking link in the email, which will take you to the carrier's website where you can track the status and location of your package in real time.
Can I cancel my order after I have paid for it?
As soon as an order is placed and payment is processed, it enters our system for quick processing. Unfortunately, this means we cannot guarantee cancellations. However, if you need assistance, please contact our customer service as soon as possible, and we will do our best to help you.
How can I contact you?
We're here to help! You can reach our customer support team through the following channels:
- Email: maisonsyknos@outlook.fr
- Live Chat: Available on our website during opening hours (9am-6pm)
