Return policy

Thank you for shopping at Maison Syknos! We are committed to ensuring customer satisfaction. Please see our return policy below.

1. Return of item:
   We accept returns within 15 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
2. Reimbursements:
   Once we have received your return, our team will inspect the item and process the refund. Refunds will be issued using the original payment method within 10 business days.
3. Exchanges:
   If you have received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service at contact@maisonsyknos.com to arrange the exchange.
4. Return shipment:
   Return shipping costs are the responsibility of the customer, except in the case of defective or damaged items. We recommend using a shipping service with tracking to ensure receipt of your return.
5. How to initiate the return of an item:
   To make a return, please contact our customer service at contact@maisonsyknos.com. Please include your order number, a brief explanation of the reason for the return, and any relevant photos, if applicable.
6. Cancellations:
   If you wish to cancel your order, please contact us as soon as possible. Once the order has been shipped, it cannot be cancelled.
7. Contact us:
   If you have any questions regarding our return policy, please contact our customer service at contact@maisonsyknos.com.

Thank you for choosing Maison Syknos! We appreciate your trust and strive to make your shopping experience enjoyable.

Maison Syknos
France
Email: contact@maisonsyknos.com